Meet our Service Team.

Dawn Stark

Customer Service Manager - Training Manager

Dawn Stark is our Service Team manager and Trainer. She is a Houston Native and a 3rd generation insurance professional. She got her start in insurance at 18 helping her mother, who was a claims manager, handling claims that went out of business. She found that she really liked the industry and learned a lot from the work she was doing. Dawn has been with Gibraltar Insurance since 2015 and what she likes most about her job is helping people navigate an industry that is not well understood.

Janet Simmers

Client Management Team Lead - Insurance Agent

Janet came to Gibraltar in 2008 as a Customer Service Representative. She was licensed in 2009 and worked her way up to Sales. She was the Sales Agent from 2010 to 2020 when she decided to come back to the service team. Janet loves spending time with her husband, four boys and her dogs. Janet will work hard on getting you the best coverage at the best rate. Call her today to discuss your insurance needs.

LeJeinez Cooper

Client Management Team - Insurance Agent

LeJeinez relocated from Louisiana to Houston, Texas in 2015 to be in a larger city filled with more opportunities. She was given the chance to begin her insurance career in 2019 as a Commercial Account Associate and has since transitioned to Personal Lines as a part of the Gibraltar Account Management Team. She is dedicated to providing excellent customer service, quality results, and is always willing to lend a helping hand. In her free time she enjoys spending quality time with her children, t

Maria Marquez

Client Account Manager - Insurance Agent

Maria Marquez was born and raised in New York. She joined Gibraltar Insurance services in July of 2021 after working for a captive agent for several years. She is bilingual and enjoys helping clients by providing the best services and positive attitude. She graduated from the University of Houston with a degree in arts and science. She has lived in Harris County for 12 years. On the weekend she enjoys to BBQ with her two children and husband.

Michelle Severson

Client Management Team - Insurance Agent

I was first introduced to insurance in November 2016, where I started as a receptionist. Steadily through the years, I was promoted, and eventually earned my General Lines license in 2018. I am currently working as an insurance agent on our Client Management team. Before insurance, my career path was always geared towards helping individuals, and that passion drives me today with helping my clients save money and protect the items close to their heart.

Monica Albers

Client Management Team - Insurance Agent

Monica Moved to Houston from Alabama in 1996 and has been in the insurance industry full time since moving. She has worked for two independent agencies in Houston. She joined Gibraltar in 2014 as a Client Account Manager and she loves helping clients with any questions regarding their policies. When not working, she enjoys spending time with her family playing games or reading.

Paula Howard

Client Management Team - Insurance Agent

I began working with Gibraltar Insurance Services in 2019, and have been fortunate enough to further my knowledge and progress in this industry. I have experience in various administrative support and client services & management positions. Thus far, Gibraltar is a place that has become home to me, and has helped me find a bigger purpose and desire in changing people’s lives. When I am not working, I enjoy dog sitting and traveling.

Shelly Blakely

Client Management Team - Insurance Agent

I started my career in insurance in 2018 with AAA, helping customers with auto insurance claims. With Gibraltar, I now have the opportunity to broaden my view of insurance, by helping our customers with their insurance policies. When I am not working I spend my time with family and friends. I also have experience with clothing design and can often be found working on clothing and artistic projects at home in my spare time.