Need immediate assistance ? Call us :

Meet our Service Team

Reach any of our licensed Client Account Manager team by calling 281-681-0331 ext 2050. You can also send an email to

Janet Simmers

Customer Service Manager

Janet came to Gibraltar in 2008 as a Customer Service Representative. She was licensed in 2009 and worked her way up to Sales. She was the Sales Agent from 2010 to 2020 when she decided to come back to the service team. Janet loves spending time with her husband, four boys and her dogs. Janet will work hard on getting you the best coverage at the best rate. Call her today to discuss your insurance needs.

Dawn Stark

No items found.
Personal Lines Manager

Dawn Stark is our Service Team manager and Trainer. She is a Houston Native and a 3rd generation insurance professional. She got her start in insurance at 18 helping her mother, who was a claims manager, handling claims that went out of business. She found that she really liked the industry and learned a lot from the work she was doing. Dawn has been with Gibraltar Insurance since 2015 and what she likes most about her job is helping people navigate an industry that is not well understood.

Kim Wade

No items found.
Client Account Manager

Kim was born and raised in Houston and currently resides in Tomball. Her first Insurance was in 1988 as a receptionist and in her 3 decades of insurance career, she has obtain her ACSR and CISR designations. She started with Gibraltar in May of 2022 and is excited to be part of such a customer focused agency. She has 2 Children and 2 Grandchildren and in her free time enjoys spending time with her 2 dogs and never misses an Astros game.

Lydia Gregory

No items found.
Client Account Manager

Lydia is a was born and raised in Houston, TX. She started her insurance career at Nationwide in 2015. She spent some time at Gibraltar before leaving for a large national agency and return after about a year. She is excited to return to an organization that is customer focused and relationship driven. Insurance is a genuine passion of hers and enjoys helping clients under their policies. In her free time she enjoys gaming, watching anime, listening to music and spending time with her family.

Maria Marquez

Client Account Manager

Maria Marquez was born and raised in New York. She joined Gibraltar Insurance services in July of 2021 after working for a captive agent for several years. She is bilingual and enjoys helping clients by providing the best services and positive attitude. She graduated from the University of Houston with a degree in arts and science. She has lived in Harris County for 12 years. On the weekend she enjoys to BBQ with her two children and husband.

Monica Albers

Client Account Manager - Team Lead

Monica Moved to Houston from Alabama in 1996 and has been in the insurance industry full time since moving. She has worked for two independent agencies in Houston. She joined Gibraltar in 2014 as a Client Account Manager and she loves helping clients with any questions regarding their policies. When not working, she enjoys spending time with her family playing games or reading.

Matilde Juarez

Client Account Manager

Matilde was raised in Pasadena, TX. She is bilingual and enjoys helping clients by providing the best services. She joined Gibraltar Insurance Services as a Sales Assistant in January of 2022 after working for over 9 years at a Bank Institute. She was able to adapt her skills and experience to her new role with Gibraltar, during her short time with Gibraltar she found that she really liked the industry and decided to take the next steps with Gibraltar.

Peter Segovia

No items found.
Client Account Manager

Peter has lived in Houston, Texas all his life and brings over 10 years of insurance industry expertise to his role as a customer service professional at Gibraltar Insurance Group. He provides personalized guidance to clients, ensuring confidence in navigating insurance solutions. Beyond work, Peter is a dedicated family man, prioritizing quality time with loved ones.